Terms & Conditions

Terms & Conditions

 

 

We offer both Fed-Ex ground and UPS ground service. In addition, we reserve the right to use different carriers depending on the type of your order that will to the shipment. We offer other shipping services with USPS etc. Upon receipt of your order, every effort is made to process your order within 48 hours.

                                                    

Once your order is processed, you can expect your shipment to arrive  within 2-10 days, depending on what state you reside in. Expediting your shipment is available. Please contact us for additional charges options for Next  Day, 2nd Day, or Air Shipping. In most cases we can ship anywhere in the  world.

Please note there may be restrictions on shipping overseas, to P.O. Boxes, or APO/FPO.  You can e-mail us customerservice@voxie.fashion or you can call us at 1-714-642-8643,There may be additional info that we may need for estimates and delivery time. International shipments will require a letter of credit of a bank institution or credit card, orders will be held until funds are cleared before orders are processed and can be shipped.

 

Please note:

 

We are not responsible for any custom duties, taxes, or any additional charges that may be incurred shipping outside of the U.S. all Overseas Sales Are Final, Returns and exchanges of items you are not satisfied with or have decided you are unhappy with; please contact us immediately upon receipt of the item. Returns must be postmarked no later than 10 days from the original invoice date, and received at Voxie Denim within 5 business days after the postmark.

Include a copy of both the original invoice and the item you are returning or exchanging.     Do not remove tags or alter the item from its original form or design!!

 

All purchases you have made from Voxie Denim, Inc or at our website must be returned or exchanged within 10 days of receipt of the item. As soon as you have decided you are not satisfied with your purchase, return the item in brand new condition as it was delivered to you in within 10 days to avoid a restocking Charge of 20%, All orders returned in less than new condition and/or more than 7 days beyond the delivery date will not be refunded or exchanged.

Customers are responsible to contact us prior to any returns or exchanges, Customers will be provided a return shipping label along with the new exchanged garment, also any garment not returned after receiving new garment with 7 days with be charged the full price of the exchanged garment.

If you choose to return a garment to Voxie Denim by using a shipping source of your own choice, from UPS/FedEx, or USPS.  It is also advisable that your returned package is received with 7 days of conformation of returning the garment; please e-mail us to include Tracking # for the method of shipment. Note: we do not reimburse shipping charges that you may have incurred to return a garment. We do not except C.O.D. returns or exchange (s) shipments without prior conformation under any circumstances.

 

We have a no refund or exchange policy on any custom made item or items --- no exception. Any item that is already Washed or Soiled, Worn, or Damaged will not be accepted for refund or exchange.

Any item that has had tags removed or been altered, damaged, or abused in any way from its original form or design will no be accepted for return or exchange. Do not put!! patches, pins, studs, rivets, stitching, embroidery, or printing on the garment.

Also, any item that has patches, pins, studs or stitching, or altered other then the original design or has been cut, sliced, or pierced by any sharp object such as knives, razor blades, etc.

 

Will not be refunded or exchanged and will not be accepted as a return - no exceptions.

 



Return Policy



NOTE: Contact us first before returning product, you can e-mail us at customerservice@voxie.fashion   

PLEASE INCLUDE THE FOLLOWING WITH EVERY RETURN OR EXCHANGEThe reason you are returning the item (examples: size, style, wrong item, etc.)    Your invoice # full name, address, phone, fax or e-mail address.



 Also, on all Exchanges or Refunds:


Refunds will be returned back to the original method of payment. AND, if this is an Exchange only, Please include invoice number and any and all details of the garment being returned for exchange.

 

Merchandise returned without authorization will be subject to freight charges, charged to Voxie Denim by any carrier, for both directions of shipping will be charged to your account. Customers shipping returns C.O.D. or any parcel shipment that was ordered by the customer, and then refused upon arrival of shipment by customer without authorization; the ordering customer will be charged any and all additional shipping charges for orders or returns to customers account..

 

Please address all returns to:

Voxie Denim, Inc

6771 Warner Ave Unit # 2294

Huntington Beach, Ca 92647

 

If you have any question regarding your return or exchange, please contact us at Customerservice@voxie.fashion or 714-642-8643